How to Source and Interview Retail Sales Representatives

How to Source and Interview Retail Sales RepresentativesHow to Source and Interview Retail Sales RepresentativesHow to Source and Interview Retail Sales Representatives CleaverRetail sales representativesexpect to be trained in the details of your company. But ultimately, they are primarily interested in what the service or product can do for customers and where their success may lead within your company.To successfully source retail sales representatives, keep in mind that youre looking for people who like selling and people who like peoplenot people who are already technical experts in the product.Sourcing Retail Sales RepresentativeFocus on individuals who have transferrable experience and soft skills (such as an ability to communicate and engage customers.) Sources to tap might includeHospitality industry veteransTeachersMidlife career-shiftersRecruiting TipIf someone has worked in hospitality, if they have spent three years or more at one hospitality employer, preferably a midma rket or upmarket hotel or restaurant, they already understand that the general public expects a lot, says Peter Radizeski, president of Rad-Info , Inc., a Tampa-based sales consultant who specializes in telecommunications and technology sales.In hospitality, upselling is important. You get to know how to read people. That translates well to service sales, where much of the profit is in add-ons.What to titelblatt in InterviewsAsk the candidate interview questionsthat reveal their ability to work well with others, as well as their customer serviceawarenessHow the candidate handles conflict with co-workersHow the candidate handles demanding customersAsk the candidate to explain a function or benefit to you as though you were a customerRecruiting TipLook for them to carry you through the interview as though you were a sale, says Radizeski. At some point they have to ask for the job. In sales, if theyre not always closing, they cant do the job. If he thinks its a good opportunity, hell a sk for the job. If he doesnt ask for the job, how will he make the sale?Recruit to Retain your Retail Sales RepsCustomers are motivated by whats new and different. So are retail sales reps.Potential retail sales rep career advancement may includeStore managerSales coach or sales trainergeschftliches miteinander to business sales, if the employee can adapt to a longer sales cycle, process and payoffRelated jobs includeMarketing support staffSupplier or vendor account managerRecruiting Tip Candidates want to envision where their success can take them. Industry tools such as NACTELs VividFuture career map makes for great follow-up.More ResourcesHow to Hire a Retail Sales Representative Job SkillsRetail Salesperson Sample Job DescriptionHow to Hire Top Sales PeopleRetail Store Manager Sample Job Description